Shipping policy
Due to COVID-19, our carriers are currently experiencing significant delays that are outside of our control. It may take an additional 2-5 days for your order to be delivered to you. It may also take up to 5 days before you see any movement on your tracking ID after receiving the shipping confirmation email.
We thank you for your understanding and patience!
How much does shipping cost?
For a limited time, Charles Forest is offering FREE STANDARD SHIPPING* on all online orders of $100 and more, after applied discounts and before taxes. The cost for shipping will automatically be deducted at checkout for all eligible orders.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the 'track order' option here and enter your order number and email address or sign in to your account.
In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will only receive the shipping confirmation email when the last item has shipped. However, you can view the tracking for each item on the order detail page.
What you should know:
- We ship only on business days. Business days are from Monday to Friday, excluding holidays.
- Please note that shipping times do not include processing time - orders generally take 1-5 days to be processed.
- You will be charged for items purchased with PayPal or Virtual Debit Card immediately upon order confirmation.